Version: 1.1 · Last updated: 2026-08-03

This policy explains how AUVY handles subscription refunds, billing corrections, and support requests for self-serve Stripe subscriptions. Mandatory consumer rights remain unaffected.

Scope

This policy applies to self-serve AUVY subscriptions purchased through Stripe Checkout. Enterprise, order-form, MSA, SOW, invoice, or other written commercial arrangements may use different refund and credit rules in the applicable agreement.

Subscription billing

Subscriptions renew automatically for the selected billing interval until cancelled. The Stripe-hosted Checkout and Customer Portal show the applicable price, taxes, billing interval, payment method, invoices, and cancellation controls.

Unless required by law or expressly agreed otherwise, paid subscription fees are generally non-refundable once a billing period has started. If you cancel, access normally continues until the end of the paid period.

When we review refunds

We may review refunds for:

• duplicate charges or clear billing errors
• failed cancellation or account-access issues that prevented normal cancellation
• incorrect invoice or tax details that require correction
• consumer withdrawal rights where applicable
• other cases where mandatory law requires a refund or AUVY approves one as a courtesy

How to request a refund

Ordinary cancellation and statutory withdrawal are different:

• Use the § 312k BGB cancellation function, continuously available without login, for ordinary or extraordinary subscription termination. It leads directly to the legally required confirmation page and “Cancel now” control.
• Consumers may use the § 356a BGB electronic withdrawal function during the statutory withdrawal period. It uses the separate “Withdraw from contract” / “Confirm withdrawal” flow and sends an immediate durable-medium receipt confirmation. Email and postal withdrawal remain available.
• The billing management page remains an additional account-management path.

You can also contact support@auvy.ai with your workspace, invoice, charge date, amount, and the reason for the request.

Approved refunds are processed through Stripe to the original payment method where possible. Bank and card processing timelines are controlled by Stripe, banks, and card networks.

Disputes and chargebacks

If you believe a charge is wrong, please contact support before filing a card dispute so we can correct the issue quickly. Chargebacks and payment disputes are handled through Stripe and the applicable card-network process.

Billing support

Billing questions can be sent to support@auvy.ai. Legal notices can be sent to legal@auvy.ai.

Refund Policy

Version: 1.1 · Last updated: 2026-08-03

This policy explains how AUVY handles subscription refunds, billing corrections, and support requests for self-serve Stripe subscriptions. Mandatory consumer rights remain unaffected.

Scope

This policy applies to self-serve AUVY subscriptions purchased through Stripe Checkout. Enterprise, order-form, MSA, SOW, invoice, or other written commercial arrangements may use different refund and credit rules in the applicable agreement.

Subscription billing

Subscriptions renew automatically for the selected billing interval until cancelled. The Stripe-hosted Checkout and Customer Portal show the applicable price, taxes, billing interval, payment method, invoices, and cancellation controls.

Unless required by law or expressly agreed otherwise, paid subscription fees are generally non-refundable once a billing period has started. If you cancel, access normally continues until the end of the paid period.

When we review refunds

We may review refunds for:

• duplicate charges or clear billing errors
• failed cancellation or account-access issues that prevented normal cancellation
• incorrect invoice or tax details that require correction
• consumer withdrawal rights where applicable
• other cases where mandatory law requires a refund or AUVY approves one as a courtesy

How to request a refund

Ordinary cancellation and statutory withdrawal are different:

• Use the § 312k BGB cancellation function, continuously available without login, for ordinary or extraordinary subscription termination. It leads directly to the legally required confirmation page and “Cancel now” control.
• Consumers may use the § 356a BGB electronic withdrawal function during the statutory withdrawal period. It uses the separate “Withdraw from contract” / “Confirm withdrawal” flow and sends an immediate durable-medium receipt confirmation. Email and postal withdrawal remain available.
• The billing management page remains an additional account-management path.

You can also contact support@auvy.ai with your workspace, invoice, charge date, amount, and the reason for the request.

Approved refunds are processed through Stripe to the original payment method where possible. Bank and card processing timelines are controlled by Stripe, banks, and card networks.

Disputes and chargebacks

If you believe a charge is wrong, please contact support before filing a card dispute so we can correct the issue quickly. Chargebacks and payment disputes are handled through Stripe and the applicable card-network process.

Billing support

Billing questions can be sent to support@auvy.ai. Legal notices can be sent to legal@auvy.ai.