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Refund Policy
Last updated: 2026-05-18
This policy explains how AUVY handles subscription refunds, billing corrections, and support requests for self-serve Stripe subscriptions. Mandatory consumer rights remain unaffected.
Scope
This policy applies to self-serve AUVY Cortex subscriptions purchased through Stripe Checkout. Enterprise, order-form, MSA, SOW, invoice, or other written commercial arrangements may use different refund and credit rules in the applicable agreement.
Subscription billing
Subscriptions renew automatically for the selected billing interval until cancelled. The Stripe-hosted Checkout and Customer Portal show the applicable price, taxes, billing interval, payment method, invoices, and cancellation controls.
Unless required by law or expressly agreed otherwise, paid subscription fees are generally non-refundable once a billing period has started. If you cancel, access normally continues until the end of the paid period.
When we review refunds
We may review refunds for:
- duplicate charges or clear billing errors
- failed cancellation or account-access issues that prevented normal cancellation
- incorrect invoice or tax details that require correction
- consumer withdrawal rights where applicable
- other cases where mandatory law requires a refund or AUVY approves one as a courtesy
How to request a refund
Use the cancellation page (no login required) or the billing management page to access Stripe billing controls. You can also contact support@auvy.ai with your workspace, invoice, charge date, amount, and the reason for the request.
Approved refunds are processed through Stripe to the original payment method where possible. Bank and card processing timelines are controlled by Stripe, banks, and card networks.
Disputes and chargebacks
If you believe a charge is wrong, please contact support before filing a card dispute so we can correct the issue quickly. Chargebacks and payment disputes are handled through Stripe and the applicable card-network process.
Billing support
Billing questions can be sent to support@auvy.ai. Legal notices can be sent to legal@auvy.ai.